Last updated: September 14, 2026
We accept returns within 30 calendar days after the delivery date shown by the carrier. Returns are free. We do not charge restocking fees, reset fees, or return shipping fees.
Two return scenarios
| Scenario | What it covers | Condition | Return shipping | Fees |
|---|---|---|---|---|
| Remorse | You changed your mind, no longer want the item, or ordered the wrong item. | The item is unused, in its original packaging, with all parts, accessories, and manuals. | Eufymalls provides a prepaid return label. | None. |
| Defective | The item arrived damaged, has a defect, or is not the item you ordered. | Contact us with your order number and photos or a short video showing the issue. | Eufymalls provides a prepaid return label. | None. |
How to start a return
Returns are sent by mail. To start a return, email info@eufymalls.com with:
- Your order number
- The item you want to return
- The reason for the return
- Photos or a short video if the item is damaged, defective, or incorrect
After we confirm your request, we send a return authorization and a prepaid return label by email within 1–2 business days. Attach the label to the package and send it to:
Eufymalls
140 E 1st Street, El Paso, IL 61738, United States
Pack the item securely. For smart devices, remove the device from your account, reset it to factory settings, and delete stored data before returning it.
Refunds
After we receive and inspect the return, we process the refund in 1–2 business days. The refund goes back to your original payment method. Your bank or payment provider posts the refund within 7–10 business days after we send it.
If a return does not meet the condition for its scenario, we contact you and explain the reason. We do not charge a restocking fee or reset fee in any approved return.
Contact
Email: info@eufymalls.com
Phone: +1 309-453-5362
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)